Privacy policy

Last update: June 2021

NeuralMind’s Privacy Policy (hereinafter named “Policy”) was created to demonstrate the commitment of NEURALMIND INTELIGENCIA ARTIFICIAL S.A, a company registered under the CNPJ/ME under n. 23.374.326/0001-84 (hereinafter “NeuralMind”, “us”, or “ours”), to the security and privacy of information collected from our users, who are the owners of their personal data (hereinafter “Owner”, “User”, or “you”).

The policy describes the general conditions for the collection, use, storage, and other forms of personal data treatment and protection in our website www.neuralmind.ai (hereinafter “Website”), in accordance with current Brazilian law regulating privacy and personal data protection in the country; including, but not limited to, Law n. 12.965 from April 23, 2014, Decree n. 8.771 from May 11, 2016 (“Marco Civil da Internet”), and Law n. 13.709, from August 14, 2018 (“Lei Geral de Proteção de Dados” or “LGPD”).

In this policy, NeuralMind is treated as the Controlling company, since it stores your personal information and is responsible for the decisions pertaining to the treatment of your personal data it collects. To maintain direct contact with you, NeuralMind has named a person in charge of the treatment of personal data to manage a communication channel. Should you have any doubts regarding the treatment of personal data under our responsibility or any questions or comments related to this Policy, please send an e-mail to [email protected] and address it to Alexandre Calonego (hereinafter “Person In Charge”).

By using the Site, you manifest your free, informed, clear, express, and integral agreement to this Policy. We recommend a careful reading of the following.

  1. SCOPE
  2. DATA COLLECTED
  3. LEGAL BASIS FOR THE TREATMENT OF PERSONAL DATA
  4. PURPOSE OF DATA COLLECTION
  5. SHARING OF PERSONAL DATA
  6. RIGHTS OF PERSONAL DATA OWNERS
  7. HOW WE STORE AND TREAT PERSONAL DATA
  8. INTERNATIONAL TRANSFERENCE OF PERSONAL DATA
  9. DURATION OF INFORMATION STORAGE
  10. POLICY DURATION AND CHANGES
  11. COMMUNICATION POLICY

 

1 – SCOPE

This policy applies to all users of the Website, and personal data are collected whenever you:

  • Visit or interact within the Website;
  • Contact us through our communication channels.

 

2 – DATA COLLECTED

Important: You are not obligated to grant us your information. However, some features cannot be accessed if certain information are not granted when demanded. In addition to the data informed by you, NeuralMind automatically collects information whenever you interact with our Website. Such information is usually not identifiable, however, it will be treated as personal data by NeuralMind when combined with other data that makes it relatable to you.

The nature and purpose of the personal data we collect is supporting an initial contact with us (for instance, if you are visiting our Website or are contacting our team).

NeuralMind can treat the following personal data informed by you, within the boundaries of applicable laws:

Contact information: name, telephone, e-mail address, position, company, reason for contacting, content of your messages, and other information supplied by you when contacting us.

As stated above, NeuralMind can automatically collect the information listed below:

Geolocation information: precise or approximate location based on your IP address or mobile device GPS, depending on your device’s settings.

Log data and device information: details of how you used NeuralMind’s website (which pages of our website were visited; the order of visiting; which links were clicked; as well as whether you clicked links to third-party applications), IP address or other device identifier, date and time of access to forms, hardware and software information, your device’s event information, exclusive identifiers, failure date, entry and exit sites.

Cookies and similar technologies: according to our Cookie Policy.

Please note that the personal data listed above will be collected by NeuralMind and subsequently treated as needed to meet the purposes described in this policy.

NeuralMind does not collect, store or otherwise intentionally treat personal data that exceed or are unnecessary to the delivery of our services and the use of our Website, data that is considered sensible (relating to racial or ethnic backgrounds, religious convictions, political opinions, registration to unions or religious, philosophical and/or political organizations, health or sexual orientation, as well as genetic data), and data from minors without the consent of his or her guardian. For this reason, we ask that your refrain from sharing it with us. If we become aware that such data has been collected and mistakengly treated, it will be erased from our records.

 

3 – LEGAL BASIS FOR THE TREATMENT OF PERSONAL DATA

The classification of the legal basis for data collected and processed by NeuralMind listed under Section 2 is related to an analysis of the context in which they are collected.

Data treated by NeuralMind tend to be collected only:

  1. With your consent;
  2. In order to follow legal or regulatory obligations;
  3. For the regular exercise of rights during a juridical process;
  4. Whenever the processing of personal data is in accordance with legitimate NeuralMind interests, always bearing in mind your interests in terms of data protection or fundamental freedoms and rights. Data processing will also be necessary to protect your interests or those of third parties.

 

4 – PURPOSE OF DATA COLLECTION

The collection of information has the sole and exclusive purpose of maintaining and improving the services offered and improving your experience. Therefore, collected information is used, as necessary, for the following purposes:

  1. Answering your queries, demands for information related to NeuralMind and “contact us” form;
  2. Forwarding of your information to business partners and content providers, when legally authorized and in order to meet a specific purpose;
  3. Improving our Website;
  4. Customizing your experience on the Website;
  5. Developing new products and services;
  6. Sending you promotional messages, marketing, prospections and market researches;
  7. Transmission to government bodies when the demand is requested through intimations, court orders, or other legal processes in order to establish or exert our legal rights or protect our propriety; to defend ourselves from legal claims or as otherwise legally demanded;
  8. Investigating, stopping, or adopting, measures against illegal activities, suspected fraud, or situations involving potential threats to the physical or technological safety of any person, partner company, NeuralMind, or whenever otherwise legally demanded, according to the terms of currently applicable law.

 

5 – SHARING OF PERSONAL DATA

Whenever necessary to meet the purposes described under Section 4, NeuralMind may share your personal data with the third parties listed below, with the goal of properly rendering the services it offers, securing personal data storage, and offering a better experience with NeuralMind. Whenever it occurs, data sharing will be conducted within the limits and purposes of our business, according to the purpose of the treatment of personal data and following the mandates of applicable legislation. Your data can therefore be shared with:

  1. Third-party platforms and software aimed at the management of services offered by NeuralMind;
  2. Computing and information technology service providers, and other service providing companies with the purpose of ensuring information safety within NeuralMind;
  3. Marketing and advertising companies;
  4. Other service providers that may be hired as needed in concrete situations;
  5. Tax authorities and government, police, public and legal bodies with the goal of responding to complaints, investigations, legal measures, and court processes; as well as following legal, regulatory, and tax obligations.

 

6 – RIGHTS OF PERSONAL DATA OWNERS

According to the form and limits of applicable legislation, you, as owner of personal data, can contact us to exert your rights and demand:

  1. confirmation of the existence of treatment of your personal data;
  2. access to your data;
  3. correction of incomplete, inaccurate, or outdated data;
  4. anonymization, blocking, or elimination of data pertaining to you that is unnecessary, excessive, or treated without conforming to the dispositions of applicable legislation;
  5. portability of your data to another service or product provider, while observing commercial and industrial secrecy;
  6. elimination of your personal data, excluding the cases described in the applicable legislation, relating to the exercise of NeuralMind’s rights and for the observance of legal demands;
  7. information of the public and private entities with which NeuralMInd has shared your data;
  8. information regarding the possibility of not giving consent and the consequences of such denial;
  9. revocation of your previously given consent, unless there being public interest that may warrant the continuity of data treatment or another legal basis authorizing it; and
  10. opposition to any personal data treatment based on one of the hypothesis where your consent is waived, as long as there having been non-conformity with the dispositions of applicable legislation and unless there is public interest that may warrant the continuity of treatment.

Your request can be sent free of charge to the e-mail [email protected]. We will analyze your request and answer it as soon as possible, as per the deadlines and terms established in applicable legislation. Should it not be possible to immediately answer your demand, we will inform you of the factual and legal reasons stopping us from doing so.

NeuralMind is not responsible for the correctness, truth, authenticity, completeness, and up-to-dateness of data provided by the Owner, nor for the eventual incorrect use of information published by him or her, or frauds related to the violation of personal passwords.

It is exclusively your responsibility to only provide correct, true, authentic, complete, and up-to-date information, as well as safeguarding the secrecy of your password whenever applicable, without sharing it with third parties.

 

7 – HOW WE STORE AND TREAT PERSONAL DATA

NeuralMind keeps collected personal data in a controlled and secure environment, aiming at fulfilling specific purposes, as stated in Section 4. Collected personal data are kept classified, with strict access control through authentication mechanisms.

NeuralMind adopts security, technical, and management measures to keep all stored data safe. Specifically, regarding data collected through our Website, it is stored, treated, and protected with the use of the best hosting, processing, backup, and cryptography practices, according to their respective critical level.

Nevertheless, the Owner must bear in mind that no online security system is completely safeguarded from undesired invasions. NeuralMind’s commitment is thus limited to the adoption of recommended protection measures, in accordance with current technical standards.

 

8 – INTERNATIONAL TRANSFERENCE OF PERSONAL DATA

NeuralMind may transfer some of your personal data to partners and service providers located abroad, including cloud services providers. Whenever your personal data is transferred outside Brazil by NeuralMind, we shall adopt appropriate measures to ensure adequate safety of your personal data, in accordance with applicable data protection legislation requirements, including signing appropriate contracts of data transfer to third-parties, when necessary.

 

9 – DURATION OF INFORMATION STORAGE

We store and keep your information: (i) for the legally stipulated time; (ii) until the end of personal data treatment, as described below; (iii) for the time necessary to preserve NeuralMind’s legitimate interest, according to each case; (iv) for the time necessary to safeguard the regular exercise of NeuralMind’s rights in a legal, administrative or arbitral process. We will therefore treat your data, for example, until the applicable limitations period, or until it is necessary to uphold a legal or regulatory obligation.

Termination of personal data treatment will occur in the following cases:

  1. When the purpose the Owner’s personal data were collected for has been achieved and/or the collected personal data cease to be necessary or relevant to the pursuit of such purpose;
  2. When the Owner has the right to demand the termination of the treatment and the exclusion of his or her personal data and exercises it; and
  3. When there is legal ruling determining so.

Observing the principle of necessity, some data forwarded through the Website can be excluded from our databases following the registration of routine registers. We are not obligated to store personal data for undetermined time and are exempt from any responsibility stemming from or related to the destruction of such personal data.

At the end of the treatment of your personal data, with the exception of the hypotheses established by applicable legislation or by this Privacy Policy, they will be eliminated from NeuralMind’s database. Should elimination be impossible at first, data will be stored safely and away from further processing, until elimination is possible.

 

10 – POLICY DURATION AND CHANGES

Our whole Website and each of its tabs and sections can be terminated, suspended, or interrupted unilaterally by NeuralMind, at any moment and with no need for due notice. Should it be in your right to access any of its information according to current laws, we will inform where it has been made available.

This Privacy Policy can be updated or altered at any moment, and changes are to be informed visibly in our website.

 

11 – COMMUNICATION POLICY

We avoid sending unsolicited e-mails, keeping communication with you to matters that are relevant or in your particular interest.

When you register, we can contact you through the media you have thereby informed.

If you prefer not to receive our information related to special promotions or events, you can request to be unregistered through the registration cancellation link present in the e-mail or message received.

 

You should be aware that several scammers try to use consolidated brands to obtain personal information such as passwords or financial data. NeuralMind WILL NEVER REQUEST YOUR PASSWORD AND/OR FINANCIAL DATA THROUGH AN E-MAIL OR PHONE CALL. SHOULD YOU WITNESS ANY SUSPICIOUS ACTIVITY, SEND YOUR QUESTION OR WARNING TO OUR E-MAIL [email protected].

By using our Website, you agree and accept the terms described above.